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Terms of Use

Orders

Regular Orders

  • Orders are accepted via telephone, fax, e-mail or through our website.
  • Orders totaling less than $25 before tax will be assessed a $5.00 processing fee.
  • Customer pickups must be submitted 2 hours prior to pick-up.
  • Dix Performance North reserves the right to change the price of any product without notice.
  • Should a manufacturer lower the price of a product or a currency adjustment lowers the price of a product, Dix Performance North will not make any price adjustments to reflect the lower price.
  • Dix Performance North will honor the agreed upon price on any items on backorder when a price increase occurs.
  • Minimum yearly purchases of $5000 are required to maintain an account with Dix Performance North.

Special Orders

  • A special order waiver form must be completed and returned to Dix Performance North to the acceptance of any special orders.
  • Special ordered items are subject to all freight costs & minimum charges regardless of fill time.
  • Some special orders may require a deposit or payment in full prior to ordering.
  • All cash accounts must provide a full deposit on special orders before ordering.
  • Special orders are Non-Refundable and cannot be cancelled once placed with the manufacturer.

Payment Terms

  • Standard payment terms for charge accounts are Net 30.
  • Payment of account balance may be made by: Visa, Mastercard, American Express, Interac, check, or bank draft.
  • Payments made by credit card are not eligible for any prompt payment discounts. All account payments made by credit card may be subject to a 2% administration charge.
  • All past due accounts will be subject to a 2% monthly (24% per annum) service charge. Past due accounts may be placed on credit hold until all past due invoices are resolved.
  • Dispute of an invoice amount does not relieve the account of its responsibility to pay the entire invoice within payment terms. If the invoice is found to be incorrect, a credit will be issued immediately.
  • Extended terms may be available to qualified and approved individuals or accounts (OAC). Back ordered cancellations to extended terms orders may change the original terms & discount structure.
  • Any customers whose check is returned due to non-sufficient funds (NSF) will be charged a $50 service charge. Any discounts taken will be automatically disallowed and the full amount will be considered delinquent and subject to a service charge.

Returns

Returns Policy

Please call the order desk to have an RA issued and it will be emailed to you promptly. RA requests may also be submitted via email to returns@dixperformancenorth.com. Dix Performance will no longer accept requests submitted by fax. Most manufacturers require that you deal directly with them regarding defective items. Please contact the manufacturer prior to requesting an RA. Warranty items will be authorized and handled as per the manufacturer’s policy.

All returns must be accompanied by a printed copy of the RA issued by Dix Performance. Any product returned without a printed copy of the valid RA will be charged a minimum 10% restocking fee. RA’s are valid for 30 days from the date of issue and must arrive at Dix Performance within that time frame.

Only product that has been purchased within the last 12 months is eligible for return subject to the following exceptions:

  • Electronic products may only be returned within 90 days of purchase and must be sealed within the original manufacturers packing and unopened.
  • Liquids/Fluids are not returnable.
  • Cut to length hose is not returnable.
  • Non-stocking and special order items are not returnable. These items are defined as product that is not normally stocked at Dix Performance regardless of whether air freighted in or ordered through the regular stocking order supply chain.
  • Customer’s return allowance is 10% of all purchases with the last 12 months.
  • Any returns exceeding that amount will be assessed a 20% restocking fee.

For information regarding returns on specialty placement orders and offset returns exceeding the 10% allowance please contact your sales representative directly.

  • Product that is returned to clear past due balances will be credited back at 25% less than the invoice cost.
  • RAs must be returned freight prepaid to Dix Performance and shipping charges will be deducted from the overall return credit.
  • New product and warranty returns must be on separate RAs to ensure prompt processing.
  • All RAs (excluding warranty/defective returns) will be assessed a $4.50 processing fee.
  • An RA does not guarantee credit.

All products will be inspected upon arrival and credit will be assessed at that time. All parts and packaging must be in new and saleable condition to receive full credit. Final discretion for returns processing is determined by the warehouse returns department at Dix Performance. Any denied returns will be refused and returned to the customer at their cost.

Warranty Returns

New unit replacement exchanges to the dealer will take place only after inspection by Dix Performance North returns department. Suspected defective products must be returned to the authorized dealer from which the product was originally purchased from with proof of the retail purchase showing product, unit serial number (if applicable) and date of purchase. Dealers must contact Dix Performance North on each defective part that qualifies under this guarantee for a return authorization. No returns will be accepted without a Return Authorization (RA) from Dix Performance North and copy of original retail invoice. A copy of the RA must be included with the return (do not mark the product packaging or stick any packing slips or way bills directly to the packaging). To obtain an RA, please email the returns department at returns@dixperformancenorth.com or call the order desk. We do not accept faxed in RA requests. If the product being returned is not in the original packaging or is incomplete; the replacement unit will be returned to dealer in non original packaging and only with any parts and install accessories that were included with the return.

What is Covered

Manufacturer’s warranty applies only to products sold to consumers by authorized dealers in Canada. Products purchased by consumers from unauthorized dealers or in another country are covered only by that country's distributor and not by Dix Performance North.

Who is Covered

This warranty covers only the original purchaser of product purchased from an authorized dealer in Canada. In order to receive service, the purchaser must provide Dix Performance North with a copy of the receipt stating the customer name, dealer name, product purchased and date of purchase. Products found to be defective during the warranty period will be repaired or replaced (with a product deemed to be equivalent) at Dix Performance North’s discretion.

What is NOT Covered

  • Damage caused by accident, abuse, improper installation or operation, water or moisture damage, theft.
  • Any cost or expense related to any labor of removal, reinstallation or troubleshooting of the product.
  • Any product which has had the serial number defaced, altered, or removed.
  • Subsequent damage to other components (directly or indirectly).
  • Any product purchased outside the Canada.
  • Any product not purchased from an Authorized Dealer.

Limit on Implied Warranties

Any implied warranties including warranties of fitness for use and merchantability are limited in duration to the period of the express warranty set forth by the manufacturer. No person is authorized to assume for the manufacturer any other liability in connection with the sale of the product.

New Product Returns

  • No returns or exchanges will be accepted without a valid return authorization (RA) from Dix Performance North. RA’s are valid for 30 days after issue date. Product returned without a valid RA may be subject to a 10% and/or $50 surcharge.
  • A copy of the RA must be included with the returned part (do not mark the product packaging or stick any packing slips or way bills directly to the packaging). To obtain an RA, please email the returns department at returns@dixperformancenorth.com or call the order desk (we do not accept faxed in RA requests).
  • All authorized returns must be shipped freight prepaid by the sender to Dix Performance. Product that had been shipped in error is excluded from this.
  • Shipments sent collect to Dix Performance or 3rd party prepaid by Dix Performance will be subject to a 20% freight surcharge.
  • Any regular stocked item can be returned for up to 60 days from date of purchase without penalty but the freight charge will not be refunded.
  • Any regular stocked item can be returned between 61-90 days from date of purchase on a 15% restock fee.
  • Any regular stocked item purchased over 90 days prior may only be returned with a 2:1 offsetting order agreed upon by your sales rep.
  • Offset orders must be received before any returns will be accepted.
  • All products must be received in new, sellable condition. Any damage to packaging may incur a re-box fee or may not be returnable.
  • Returns will not be accepted once a customer’s overall return volume exceeds 5% of purchases in a calendar year.
  • Special order products are not returnable.
  • Discontinued or obsolete items, non-stocking, final clearance, dated for safety reasons, modified and/or altered merchandise is not returnable.
  • Cut to length hose is not returnable.
  • 12 Volt products (electronics) are not returnable.
  • Original freight charges prepaid by Dix Performance at time of sale may be deducted from all RA’s.

Shipping

Shipping Policy - Updated January 1 2017

Dix Performance North provides free shipping on all products purchased from Dix Performance to destinations in BC, Alberta, Saskatchewan, Manitoba, Ontario and Quebec. Please note that free shipping does not apply to dangerous goods and batteries.

This applies to all product of any size, weight or shape. Oversize freight charges have been eliminated. Inbound freight and brokerage charges on special order freight will still be quoted and applied on a case by case basis. We will continue to offer the $3.00 freight insurance on every order.

Shipping insurance covers you from loss or damage from the carrier regardless of dollar amount. Dix Performance will initiate all claims and tracing with the carrier and send out replacement parts as promptly as possible. We strongly encourage our business partners to take advantage of this very low cost option. Carriers charge a minimum 4% of the total product value for insurance. For example, carrier insurance for $1000 is $40; Dix only charges $3.00. If you decline insurance, loss or damage on the part of the carrier will not be covered by Dix Performance. Dix Performance will not accept any liability on shipments with declined insurance.

We will be implementing a handling fee of $9.86 per order regardless of dollar amount. Shipments to Atlantic Canada (including Newfoundland and Labrador) will be charged $15.00 for freight along with the $9.86 handling fee. Oversized parts to these locations will be quoted and applied on a case by case basis.

All orders shipping to the Northwest Territories, Yukon and Nunavut will be quoted and applied on a case by case basis or shipped collect at the request of the customer.

Accessorial charges incurred during delivery are the responsibility of the consignee, ie, appointment, redelivery, power tailgate, etc.

Shortages & Damages

  • Shipping claims, including damages or short shipments, must be made and communicated to the shipping company prior to signing and to Dix Performance North within 24 hours of receipt of goods.
  • Make a notation on the delivery receipt if you receive a damaged shipment.
  • It is the accounts responsibility to sign for the total number of cartons while the delivery driver is present. If the account fails to accurately count the shipment, they will waive their rights to any shortage claims against Dix Performance North and the freight carrier.
  • No deduction on payment should be made until authorization is received from Dix Performance North. It is the courier's responsibility to financially compensate you for any damaged shipments.

Disclaimer

Dix Performance North reserves the right to change or alter any of the above terms or conditions at any time without prior notice.

Privacy

Dix Performance North and its subsidiaries respect the privacy of our customers. This privacy policy explains how we handle your personal information collected via our website and any forms you may sign.

Information Collected

  • We may collect and store the following categories of personal information:
  • Email address, mailing address, and other physical contact information.
  • Financial information.
  • Computer sign-on data, statistics on page views, traffic to and from our websites.

Cookies

We may use cookies or similar technologies to enhance and personalize your experience on our websites. Cookies are pieces of information that a web server may transfer to your computer through your web browser. When this information is stored on your computer, our system is able to recognize your browser and, in turn, customize web content for you. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your web browser.

How Information is Used

Dix Performance North uses your personal information in the following ways:

  • To provide you with information about Dix Performance North.
  • To contact you in response to any requests, questions, complaints, or comments you may have.
  • For marketing purposes, list management, and demographic matching with internal database information.

What Information is Shared

Dix Performance North will not give out any personal or corporate information without explicit written permission except in the following circumstances:

  • We will disclose personal information to comply with valid legal processes.
  • We will not sell or rent your personal information to third parties for their marketing purposes.
  • We may share your business contact information with manufacturers or the AAM group for the explicit reason of sharing marketing programs to help you grow your business.