Terms & Conditions

Shipping Policy

Dix Performance offers FREE SHIPPING* on all products** purchased from Dix Performance to destinations in

British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Ontario and Quebec.

This applies to all product of any size, weight or shape. OVERSIZE FREIGHT CHARGES HAVE BEEN ELIMINATED. Inbound freight and brokerage charges on special order freight will still be quoted and applied on a case by case basis.

Dix Performance offers a $3.00 freight insurance on every order.

  1. Shipping insurance covers you from loss or damage from the carrier regardless of dollar amount.

  2. Dix Performance will initiate all claims and tracing with the carrier and send out replacement parts as promptly as possible.

  3. We strongly encourage our business partners to take advantage of this very low cost option. Carriers charge a minimum 4% of the total product value for insurance: carrier insurance for $1000 is $40. Dix only charges $3.00.

  4. If you decline insurance, loss or damage on the part of the carrier will not be covered by Dix Performance. Dix Performance will not accept any liability on shipments with declined insurance.

A handling fee of $10.86 is added to all orders regardless of the dollar amount of the order.

All orders shipping to the Northwest Territories, Yukon and Nunavut will be quoted and applied on a case by case basis or shipped collect at the request of the customer.

*Accessorial charges incurred during delivery are the responsibility of the consignee (IE. appointment, redelivery, power tailgate, etc). A $15.00 fee will be charged for drop ship orders.

**Except dangerous goods and some batteries

Tire Freight Policy

Drag Tires and Radial CAR Tires:

Must Charge $10.00 per tire regardless of shipping location (except NWT)

  • Larger orders of Tires 12+ should be done by Truck Freight in which case a freight quote will be necessary



  • Ship Local within East, or Within West $10.00 / tire

  • Ship from West to East (Edmonton or Calgary to Ontario or Quebec) $35.00/Tire

  • Ship from East to West (Ontario to Alberta, BC or Saskatchewan)  $35.00/Tire

  • Ship from Alberta to Manitoba $10.00 / tire

  • Ship from Ontario to Manitoba $10.00 / tire

  • Larger orders of Tires 12+ should be done by Truck Freight in which case a freight quote will be necessary

Returns Policy

Please call the order desk to have an RA issued and it will be emailed to you promptly. RA requests may also be submitted via email to returns@dixperformancenorth.com.

Dix Performance will no longer accept requests submitted by fax.

Most manufacturers require that you deal directly with them regarding defective items. Please contact the manufacturer prior to requesting an RA. Warranty items will be authorized and handled as per the manufacturer’s policy.

All returns must be accompanied by a printed copy of the RA issued by Dix Performance. Any product returned without printed copy of the valid RA will be charged a minimum 10% restocking fee.

RAs are valid for 30 days from the date of issue and must arrive at Dix Performance within that time frame.

Only product that has been purchased within the last 12 months is eligible for return subject to the following exceptions:

  1. Electronic products may only be returned within 90 days of purchase and must be sealed within the original manufacturers packing and unopened.

  2. Liquids/Fluids are not returnable.

  3. Cut to length hose is not returnable.

  4. Non-stocking and special order items are not returnable. These items are defined as product that is not normally stocked at Dix Performance regardless of whether air freighted in or ordered through the regular stocking order supply chain.

Customer’s return allowance is 10% of all purchases with the last 12 months. Any returns exceeding that amount will be assessed a 20% restocking fee.

For information regarding returns on specialty placement orders and offset returns exceeding the 10% allowance please contact your sales representative directly.

Product that is returned to clear past due balances will be credited back at 25% less than the invoice cost.

RA’s must be returned freight prepaid to Dix Performance and shipping charges will be deducted from the overall return credit.

New product and warranty returns must be on separate RA’s to ensure prompt processing.

All RAs (excluding warranty/defective returns) will be assessed a $4.50 processing fee.

An RA does not guarantee credit.

All products will be inspected upon arrival and credit will be assessed at that time.

All parts and packaging must be in new and saleable condition to receive full credit.

Final discretion for returns processing is determined by the warehouse returns department at Dix Performance. Any denied returns will be refused and returned to the customer at their cost.



Dix Performance North and its subsidiaries respect the privacy of our customers. This privacy policy explains how we handle your personal information collected via our website and any forms you may sign.


Information Collected

We may collect and store the following categories of personal information:

  • Email address, mailing address, and other physical contact information.

  • Financial information.

  • Computer sign-on data, statistics on page views, traffic to and from our websites.


We may use cookies or similar technologies to enhance and personalize your experience on our websites. Cookies are pieces of information that a web server may transfer to your computer through your web browser. When this information is stored on your computer, our system is able to recognize your browser and, in turn, customize web content for you. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your web browser.

How Information is Used

Dix Performance North uses your personal information in the following ways:

  • To provide you with information about Dix Performance North.

  • To contact you in response to any requests, questions, complaints, or comments you may have.

  • For marketing purposes, list management, and demographic matching with internal database information.

What Information is Shared

Dix Performance North will not give out any personal or corporate information without explicit written permission except in the following circumstances:

  • We will disclose personal information to comply with valid legal processes.

  • We will not sell or rent your personal information to third parties for their marketing purposes.

  • We may share your business contact information with manufacturers or the AAM group for the explicit reason of sharing marketing programs to help you grow your business.


Dix Performance North reserves the right to change or alter any of the above terms or conditions at any time without prior notice.