FAQs

Following is a list of Frequently Asked Questions. If you have a question that is not provided below, or would like to submit a comment, please email us, or call 800-555-1234.

  1. If you forgot your password, you can have it emailed to you by following the simple prompts on the log-in screen.

    1.     Go to log-in

    2.     Click on the Forgot your password link

    3.     Enter your User ID

    4.     An email containing a temporary password will be sent to the address on file

    5.   Log-in using your temporary password

    6.   To change your password to your preference, click on your name in the top right corner, next to the "log out" link.

    7.   Type your new password in the "New Password" and "Confirm Password" boxes, then click save. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number

  2. If you forgot both your user ID and password, call 1-800-661-9327 or email info@dixperformancenorth.com. We will locate your user ID by searching our database by your email address or company name. In order to maintain your security, we don’t actually keep your password on file. We are able to reset your password to something generic, then you can go into the self-service account maintenance tool on our website and set your preferred password. Please remember that passwords are case sensitive, and must be at least 6 characters and contain at least 1 number and 1 letter.

  3. If you forgot your user ID, please call 1-800-661-9327 or email info@dixperformancenorth.com and one of our customer service representatives will locate your User ID by searching our database by your company name, email address, or first and last name.

    1. Sign In to your account
    2. After you sign in, Click on your name located in the top right corner, next to the "log out" link
    3. Type your preferred password in to the "new password" and "confirm new password" boxes,then click the "save" button. Remember, passwords are case sensitive and must be at least 6 characters and contain at least 1 letter and 1 number
  4. Yes, Dix Performance North has a quality policy and guidelines. Dix Performance is committed to quality by complying with customer and regulatory requirements. Each Dix Performance employee is personally responsible for the quality of his or her work and is empowered to initiate action to ensure both quality and continuous improvement within the organization.

  5. For more detail on our products, browse our E-Catalog. Our knowledgeable Sales Department will gladly answer any additional questions you may have. Call 1-800-661-9327 to speak with a representative or email inquiries to sales@dixperformancenorth.com.

  6. Can't find what you need in our catalog? Dix Performance North offers many custom services including special ordering, wire striping, custom cut terminals, and more. For more detail, call our Sales Department at 1-800-661-9327 or email sales@dixperformancenorth.com and a representative may be able to source what you're looking for.

  7. Samples are available on most products. Email our Sales Department or Call 800-555-1234 with your sample request.

  8. All products provided by and through Dix Performance North are provided "as is" and with all faults. Special orders are non-cancellable and non-returnable. Except for special orders, all new, unused and undamaged product may be returned to Dix Performance North within thirty (30) days from the date of purchase for a refund, replacement or credit to the original purchaser of the amount paid. Please call the Sales Department at 1-800-661-9327 or email returns@dixperformancenorth.com for return product information prior to shipping the product(s) to Dix Performance. The purchaser shall bear the cost of shipping and insurance on product(s) returned to Dix Performance.

  9. If you have not received your order or have discovered an error or discrepancy on your order, please notify the Sales Department immediately. Our representatives will gladly assist you with any necessary actions such as tracking your order, making adjustments or replacements, or placing carrier claims on your behalf, call 1-800-661-9327 or email sales@dixperformancenorth.com.

  10. Our Credit Department will be able to help you with any billing questions, provide copies of invoices, or work with you to resolve any billing discrepancies. Call 1-800-661-9327 and ask to speak with someone in the Credit Department, or email info@dixperformancenorth.com Attn: A/R Department.

  11. Please mail your payments to our remit-to address:

    11670 170 Street
    Edmonton, AB 
    T5S 1J7

  12. Please complete our credit application and fax, mail, or e-mail 3 trade references and your bank information to the attention of our Sales Department. In order to efficiently process your application, please provide the information for your trade references in full, including complete mailing addresses and fax numbers, if available.

  13. The entire application process depends upon your credit standing and how fast your references reply. You are welcome to inquire about the status of your application at any time by calling 780-638-2258 or emailing ah@dixperformancenoth.com

  14. All shipments may ship via UPS, FedEx or common carrier per your request. (Products over 60 pounds and/or bulky products are generally shipped via common carrier.) Same day shipment is generally available on most in-stock products if orders are received by Dix Performance before 5 p.m. eastern time. Expedited order express service, air freight and other premium shipping services are also available at additional costs. All shipping costs and duties are the responsibility of the purchaser. Dix Performance prepays shipping charges and adds them to your invoice for orders shipped via UPS and FedEx.  Shipments via other common carriers are shipped freight collect.  Contact Dix Performance for details regarding other options for shipping charges.  Inspect all shipments and report any shortages or damages to the delivering carrier immediately.

  15. Same day shipment is generally available on most in-stock products if orders are received by Dix Performance before 5 p.m. eastern time. You should receive your order within the standard time allowance for your location. Air freight and premium freight services are available at your request.

  16. Orders/Releases under $35 are subject to a $5 handling charge.  Combine your needs to minimize your charges.  Some items subject to minimum quantities.